Refund policy

Returns & Refunds

If you don't completely love you new Sculpture, you have 14 days from receipt of your sculpture to request a return, and 14 days from date of informing us to return your order to us.  To request a return, simply contact us via email at sales@justsculptures.com or the CONTACT US Page, and we will advise you where to return your product to - please keep all of your packaging and see notes below. 

PLEASE RETAIN THE OUTER SHIPPING BOX AND PLACE THE EDGE SCULPTURE CARDBOARD BOX INSIDE THIS FOR A RETURN - NO RETURNS CAN BE ACCEPTED FOR AN EDGE SCULPTURE CARDBOARD BOX WHICH IS RETURNED WITHOUT THE ADDED PROTECTION OF THE SHIPPING BOX.

Returns Procedure

• Please email us at sales@justsculptures.com, quoting your order number, and the reason for your return, and please advise if you would like a replacement, or a refund, please await a confirmation email response which will confirm which address/warehouse the return has to be sent to.
  
• We will respond as soon as possible, but please allow up to 48hours, and as we are closed weekends, all weekend emails will be responded to on Monday - and when we have received your request for a return, we will send you simple instructions as to how and where to return your package.
  
• Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in - with regret, we can't accept a return without its original packaging (this includes both inner and outer box
• Once we receive your returned order, we’ll replace it or refund it.
• We process all refunds within 30 days.  

WE  RECOMMEND YOU USE AN INSURED TRACKED SERVICE - THE SAFE RETURN OF GOODS ARE YOUR RESPONSIBILITY - ANY LABELS/WRITING/DAMAGE TO THE EDGE SCULPTURE INNER BOX WILL RENDER IT UNSELLABLE AND THEREFORE NON RETURNABLE

These terms and conditions do not affect your statutory rights.

 Refund Policy for Faulty Goods 

In the unlikely event that your product arrives damaged, we will replace this for you on return of the faulty product. In the unlikely event that we cannot replace a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:

- PayPal payments: refund directly into your PayPal account within 30 days

- Shopify payments: refund directly onto the card used to pay within 30 days